The sale of all items are final and non-refundable. Exceptions may be made in the event of a manufacturing defect or other extenuating circumstances, in which case please reach out to info@keybay.tech.

Cancellations:

Orders may be cancelled, but are subject to a 4% cancellation fee. This fee is also applicable to products that are removed from an order.

For Group Buy: All Group buy items can not be cancelled after Group buy closed.

Refunds:

In the event that a refund is issued, we will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method. Usually take 7-14 business days depends on your Bank or credit card company.