Shipping & Return
Shipping your order
When will we ship yourorder?
All orders will be fulfilled by Keybay. We usually ship your order in 24 hours and the system will auto email you the tracking number. If you participated in group buying, please check the updates
For international orders,does import tax included?
Sorry, import tax is out of our control so import tax is not included
How long does the ordership to my address?
Most of our products are shipped to customers via our warehouse in Canada. But for some products we need to send the order to customers from our other warehouse, so the waiting time will be a little longer.
Canada orders usually take 2-5 business days.
US orders usually take 7-10 days
international orders usually take 15 days or less.
Please note that if the shipping method you choose does not include tracking, we will not be responsible for any loss or damage to the package after it has been dispatched due to the lack of tracking ability We would like you to receive your order asap, we are trying our best.
Canada orders usually take 2-5 business days.
US orders usually take 7-10 days
international orders usually take 15 days or less.
Please note that if the shipping method you choose does not include tracking, we will not be responsible for any loss or damage to the package after it has been dispatched due to the lack of tracking ability We would like you to receive your order asap, we are trying our best.
Return your order
Return your order
Return are eligible with 14 days of receiving your order, but not all products can be returned.
returnable products:
• In-stock Keyboards
• In-stock Wrist Rest
Non-returnable products:
• All Group-buy products
• Sale products
• Switch
• Keycaps
• Deskmat
Please email us if you would like to return your order.
Please note: All returned products must be in new, unused and clean condition, with all original tags and labels attached. When we receive the return, we will do a detailed inspection, and when've confirmed that the keyboard meets the conditions, we will issue your refund.
returnable products:
• In-stock Keyboards
• In-stock Wrist Rest
Non-returnable products:
• All Group-buy products
• Sale products
• Switch
• Keycaps
• Deskmat
Please email us if you would like to return your order.
Please note: All returned products must be in new, unused and clean condition, with all original tags and labels attached. When we receive the return, we will do a detailed inspection, and when've confirmed that the keyboard meets the conditions, we will issue your refund.
Pre-order & Group-buy
All pre-order and group-buy products are non-returnable after pre-order / group-buy close.
If you would like to edit your order, please email us before close.
Please do not add any in-stock items or other group buy items with pre-order/group buy orders.
If you would like to edit your order, please email us before close.
Please do not add any in-stock items or other group buy items with pre-order/group buy orders.
Lost / stole packages
If a packageis lost in transit
we will issue you a replacement. If we do not have the item in stock anymore we will issue a full refund.
If a packagetracking statues changes to "Delivered", but you missed your package.
We would like to try our best to work with carrier to find your package, the result depends on the final investigation from carrier. We will not be able to send a replacement or issue a refund in this case.
Have a question
If you have an issue or question that requires assistance
you can contact us by sending Email to info@keybay.tech
